Return

As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed. The dimensions, measurements and appearance of the products which are listed on this website are to the best of our approximations and any challenges regarding the same will not be entertained. In the event of an incorrect order being delivered, please notify us within 24 hours via email at support@khelna.in. We will arrange for the package to be picked up at the earliest from the delivery address provided while placing the order or Alternatively (preferably) you may also arrange to courier us back (This will save a lot of time). The package must be returned in its original condition and packaging; complete with all tags, instructions, and inserts. We will send you your actual order within 24 hours of receiving the package with the incorrect order. Any products returned without all original packaging and accessories, including the retail box, manuals, inserts, and all other items originally included with the product at the time of delivery will not be replaced. If you notice that the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. If you notice that your product is damaged after opening the package, please take a photograph of the products along with their packaging and send it to us within 24 hours of the package being received at your end to support@khelna.in with the Subject – ‘Damaged Product Report – ‘your order number’’, mention details like your order number and date of transaction, registered name, number, address etc in the email. In case your product has been damaged in transit or has genuine quality/manufacturing defect, we are open to extending a store credit or re-fulfilling your order. As most of our pieces are of limited quantity and/or one-off pieces we may not be able to offer you an identical replacement. Instead, we will offer you a similar product with your consent and if that does not meet your approval, we will give you store credits for any future purchase (once the product has been shipped back to us in the condition it was received in). Please make sure that the original product tag and packing is intact. The store credit will be applicable for 6 months.Given the nature of our products, we have the sole discretion, to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case to case basis and we request you to get in touch with our team for prompt resolution. No refund request will be entertained if the customer has provided wrong or incomplete shipping address, there are 2 failed delivery attempts by our shipping agency, and/or the package is refused by the recipient. Definition of a damaged product: Given the nature of our product, A completely broken article which no longer is able to do the intended work is only considered damaged. Variation in size, color, minor scratch, discoloration, uneven surface, missing paint and polish in some spots, variation in hand drawn designs and prints are not considered as damages. .